Social Quality and Service

The Company’s basic approach to quality is to acquire the satisfaction and trust of customers through continuously providing high-quality construction equipment and services with excellent safety and performance. Based on this approach, in FY2011 we formulated the Basic Policy on Quality, and designated a system for promoting it. We are committed to setting up systems that sincerely, swiftly, and appropriately respond to customers’ requests and inquiries, and to maintaining and improving the construction equipment and services that we provide.

Basic Policy on Quality

1. We will strive to understand our customers’ needs, and to provide optimal quality that will contribute to the corporate activities of customers.
2. We will work on consistently providing quality that exceeds customers’ expectations.
3. We will advance research and development, and provide superior quality.
4. We will continuously provide services throughout the lifecycle of construction equipment.
5. So that we can move forward with these initiatives, we will set up a system of quality control, and strive to continuously maintain and improve quality.

Basic Policy on Procurement

The Company will strive to achieve mutual understanding and build relations of trust with business partners, and to realize a sustainable society.

1. We will follow fully the relevant laws, regulations, and social norms.
2. We will strive to provide opportunities for fair and equitable transactions, and to build good partnerships with business partners.
3. We will select optimal procurement partners, so that we can ensure the safety and health, quality, price, and delivery of the construction and services that we deliver to customers.
4. We will prioritize the procurement of products and services that lessen the environmental burden, cut back on waste, and reduce greenhouse gases.
5. We will select procurement partners that respect human rights, and that have a work environment with no harassment or discrimination based on gender, sexual orientation, gender identity, nationality, disability, birthplace/hometown, age, or other attributes.
6. We will prioritize the selection of procurement partners that take sufficient care in protecting confidential information, customer information, personal information, and other such data, and that have in place information security systems.

Based on the quality management system certification (ISO9001:2015) we have acquired, we will continuously improve on high-quality items made in a short construction period, and create new added value at our customers’ facilities.
We have also set up a Safety/Quality Management Group headed by the Technical Engineering Headquarters, and centralized the quality control system.

On-Site Safety Patrol

Risk Analysis, Identification, and Measures

Implementation of Internal Training

• Initiatives for
  Human Resources Development

Technology Conference

Cooperation with Partner Companies

The Kowakai was organized to enhance cooperation with our partner companies working together on construction sites. It consists of the headquarters and branches, each of which has its own Health and Safety Cooperation Committee to communicate information on safety and health technologies, PR activities, and make well known the relevant laws. Each of the branches implement activities to improve health and safety, including the Branch Office Health and Safety Convention.
Kowakai also operates the TKCS-s (Takasago Kowakai Communication Systems-safety), which is an online system for safety improvement and to share safety information.

Quality Assurance Integrated with Partner Companies